Billing Terms and Conditions

This Billing & Payment Policy explains how payments are handled on the FurGrovers website, including accepted payment methods, currency, and billing practices

Accepted Payment Methods

FurGrovers offers secure and widely used payment options at checkout. Accepted methods may include:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Afterpay / Buy Now Pay Later options (where available)
  • Bank transfers for approved bulk or special orders (contact support prior to purchase)

Available payment methods may vary by location and device.

Currency & Pricing

  • All prices displayed on the FurGrovers website are shown in Canadian Dollars (CAD) unless otherwise stated at checkout.
  • If a different currency is shown or selected, this will be clearly displayed before payment is completed.
  • Prices are subject to change at any time without prior notice.
  • Applicable taxes and shipping fees (if any) are calculated and shown during checkout before payment is submitted.

Payment Authorization & Processing

  • Full payment is required at the time of purchase.
  • Orders are not processed or shipped until payment has been successfully authorized.
  • If a payment fails, is declined, or cannot be verified, the order will not be confirmed.

FurGrovers reserves the right to cancel orders that cannot be properly authorized.

Secure Transactions

FurGrovers uses industry standard security measures, including SSL encryption and trusted third-party payment processors, to protect customer transactions.

  • Payment details are handled directly by secure payment gateways.
  • FurGrovers does not store or retain credit card or payment information.

Refunds & Disputes

  • Refunds are issued according to our Return Policy.
  • Refunds are processed to the original payment method used at checkout.
  • Customers are encouraged to contact FurGrovers customer support before initiating a chargeback so we can assist in resolving the issue.

Unauthorized or fraudulent chargebacks may be disputed.

Fraud Prevention

To protect customers and prevent unauthorized activity, FurGrovers may:

  • Review or cancel orders flagged as high risk
  • Request additional verification for certain transactions
  • Limit or refuse service where fraud is suspected

These measures are taken to ensure secure and fair transactions for all customers.

Contact Information

Contact Information:
Store Name: FurGrovers
Address: 87 Zio Carlo Dr, Markham, Ontario L3R 5H3, Canada
Email: info@furgrovers.com
Phone: +1(437) 290-1051

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
Contact Us We aim to respond to all inquiries within 24 hours on business days.