FAQ
Welcome to the FurGrovers FAQ page.
This section answers common questions about orders, shipping, returns, and support. If you need additional help, our customer support team is happy to assist.
How long does delivery take?
Orders are processed and delivered based on the following timelines:
- Order handling: 1–2 business days (Monday–Friday)
- Transit time: 4–6 business days (Monday–Friday)
- Estimated total delivery time: 5-8 business days (Handling time + transit time)
Delivery times are estimates and may vary due to carrier delays or peak periods.
More details are available in our Shipping Policy.
Do you offer free shipping?
Yes. Free standard shipping is available on eligible orders shipped to Canada.
No minimum purchase is required. Please see our Shipping Policy for full details.
Where is FurGrovers located?
FurGrovers is a Canada-based online brand, operating from Markham, Ontario.
We ship orders to customers in Canada.
What should I do if my item arrives damaged or defective?
If an item arrives damaged, defective, or incorrect, please Contact Us within 30 days of delivery.
Once verified, we will provide a replacement or refund in accordance with our Return & Refund Policy.
Can I cancel my order after placing it?
Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
To request a cancellation, Contact Us and our support team as soon as possible.
What is your return policy?
We offer a 30-day return window on eligible items.
Return conditions, shipping responsibility, and refund timelines are explained in our Return & Refund Policy.
When will I receive my refund?
After a returned item is received and inspected, approved refunds are issued to the original payment method.
Refunds are typically processed within 7 business days, depending on the payment provider.
Do your products include a warranty or guarantee?
All purchases are covered by our 30-day satisfaction guarantee, subject to return eligibility requirements.
Details can be found in our Return & Refund Policy.
How can I contact customer support?
You can contact our customer support team through the Contact Us page or by email at info@furgrovers.com
We aim to respond to all inquiries within 1–2 business days during our business hours of Monday to Friday, 9:00 AM – 5:00 PM (EST).
Do you ship internationally?
At this time, FurGrovers ships only to Canada.
Do you have a physical retail store?
No. FurGrovers operates exclusively online. This allows us to focus on product quality, pricing, and efficient fulfillment.
Do you accept bulk or wholesale orders?
Yes, bulk order requests may be available for approved customers. Please Contact Us before placing a bulk order to discuss options.
How do exchanges work?
If an exchange is available for your item, our support team will assist you.
Exchange eligibility and conditions are outlined in our Return & Refund Policy.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number.
Tracking information may take up to 24 hours to become active.
Contact Information
Store Name: FurGrovers
Address: 87 Zio Carlo Dr, Markham, Ontario L3R 5H3, Canada
Email: info@furgrovers.com
Phone: +1(437) 290-1051
Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
We aim to respond to all inquiries within 24 hours on business days.
