Shipping policy

At FurGrovers, transparency matters. This shipping policy explains where we ship, how long orders take, and what customers can expect after placing an order.

Shipping Destinations

FurGrovers currently ships to the following locations:

  • Canada

Orders placed outside these regions are not supported at this time.

Order Processing Time

  • Order Cutoff: 5:00 PM (EST), Monday–Friday
    Orders placed after the cutoff time are processed the next business day.

Estimated Delivery Time

  • Handling Time: 1–2 business days (Monday–Friday)
    This includes order verification, packaging, and dispatch.
  • Transit Time: 4-6 business days (Monday–Friday)
  • Total Estimated Delivery Time: 5-8 business days
    (Handling time + transit time)

Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

  • Free Standard Shipping is offered on all eligible orders shipped to Canada.
  • No minimum purchase is required.

Any applicable duties or taxes for international shipments (if introduced in the future) are the responsibility of the customer.

Shipping Carriers

Orders are shipped using reliable third-party carriers, which may include:

  • Canada Post
  • USPS
  • UPS
  • FedEx

Carrier selection is based on destination and logistics availability.

Order Tracking

Once an order has shipped, customers will receive a confirmation email with a tracking number.
Tracking updates can be viewed through the carrier’s tracking system.

Please allow up to 24 hours for tracking information to become active.

Delivery Issues

If a shipment is delayed, lost, or arrives damaged, customers should Contact Us as soon as possible.
Our support team will assist with investigating the issue and determining the next steps.

If your order arrives with missing items Contact Us within 7 days of delivery with your order number and photos of the package contents

Contact Information

Contact Information:
Store Name: FurGrovers
Address: 87 Zio Carlo Dr, Markham, Ontario L3R 5H3, Canada
Email: info@furgrovers.com
Phone: +1(437) 290-1051

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
Contact Us We aim to respond to all inquiries within 24 hours on business days.